Refunds & Cancellation

Send STOP to our WhatsApp business number at any time. Your recurring payment authorisation ends immediately and you will not be charged again.

Your access runs to the end of the period you have already paid for. Cancelling on day three of a monthly membership does not remove you on day three.

A membership is access to a creator’s community for a period of time. Once that period has begun, it is generally not refundable — but there are cases where it plainly should be, and we honour them:

You were charged but never got in. Full refund. If a creator does not admit you within a reasonable period of your payment, tell us and we will return the money.

You were charged twice. The duplicate is refunded in full.

You were charged after cancelling. Refunded in full.

The creator stopped running the community during a period you had paid for. Refunded on a pro-rata basis.

Send HELP to our WhatsApp business number from the number that made the payment, or write to support@pingpaisa.com. We aim to respond within two working days.

Approved refunds are returned to the original payment method. Your bank typically takes five to seven working days after we issue it — that part is not within our control.

If you are unhappy with how a refund was handled, reply and say so; it will be reviewed by a person. Nothing here limits any right you have under Indian consumer law.